As you may be aware, we recently trialled a new triage system, which was tremendously helpful in directing your queries and getting them processed quickly and efficiently by the Pathway Team.
This approach proved so successful that, moving forward, all messages will be managed in this way, rather than the backwards and forwards of traditional messaging which has been causing unnecessary delay.
We are now asking all GenderGP service users to visit this page on our website and tell us exactly what they need and how we can help. We know that some of you have already submitted this information via other means. Please accept our apologies for the duplication of effort.
To find out more about why we have taken this necessary step please visit our blog.
Please note that this applies to all service users, including those who are working in Portal.
Love, GenderGP xxx