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GenderGP Updates and Information

This is where you will find all the latest updates and information about our service.

Last updated: 26.10.20

Update 26.10.20

We are currently responding to straightforward requests within 24 hours. If your query is more complex in nature it may take longer for someone to get back to you. Rest assured that our dedicated team is on the case. All patient requests are reviewed and dealt with in the order that they are received, and they are given the time and attention they deserve. Please note that chasing for an answer on a submitted request will not result in your query being dealt with any quicker. All queries and requests can be submitted via our Help Centre.

We look forward to helping you.

Update 14.10.20

Our new pharmacy provision is in place and working well and we are in the process of finalising all existing prescription requests. If you require a prescription, and you haven’t already put in a request, you can do so via the Help Centre.

As highlighted in our previous communication, we have secured a range of options for dispensing your medication, the details of which can be found in full on our website. Please note that there is some variation in the prices. We have laid everything out so that you can make an informed decision on your preferred route.

Rest assured that we are, and always have been, 100% focused on ensuring any medication prescribed is appropriate, legal and safe, as are the pharmacies to which we signpost our patients.

At GenderGP our aim is to work with GPs where possible, to offer a safe, compassionate bridging service for patients, in accordance with Government guidance issued on the subject. Some GPs prescribe for their patients under our guidance while others are able to offer significant support in the form of arranging regular blood tests, both of these steps go a significant way to reducing your costs.

Unfortunately, it has been well-documented that due to a lack of education and visibility in the area of transgender healthcare, many doctors feel unable to provide care to this group of patients. Irresponsible media stories merely serve to heighten this concern. In cases where GPs are not supportive, GenderGP also offers a fully private service. If you would like to know more about how we work visit: https://www.gendergp.com/how-does-gendergp-work/. If you would like to sign up to our service, please click on the following link to complete the Appraisal Pathway.

We are currently responding to straightforward requests within 24 hours. If your query is more complex in nature it may take longer for someone to get back to you. Rest assured that our dedicated team is on the case. All patient requests are reviewed and dealt with in the order that they are received, and they are given the time and attention they deserve. Please note that chasing for an answer on a submitted request will not result in your query being dealt with any quicker. All queries and requests can be submitted via our Help Centre.

Thank you for your patience and understanding.

Update 10.10.20

Update from GGP 10.10.20

In our communication sent yesterday evening, we explained that we have identified a number of pharmacy solutions which will provide additional support to all of our patients – of all ages – while Clear Chemist refines the process by which it will operate moving forward.

Today we would like to provide some further information to our patients in terms of next steps.

Paper prescriptions
Anyone who has requested and paid for a paper prescription will be sent a message asking whether they would like it to be sent to their home address or to our new pharmacy. 

If you would like us to send it to our new pharmacy, we will send you a payment request for the cost of the medication which will then be sent to you directly in the post from the pharmacy.

Online prescriptions 
If you have requested an online pharmacy, we will contact you separately with your options. As discussed, we are in active conversation with Clear Chemist and other pharmacies about the easiest way to use their dispensing services. However, while we wait for Clear Chemist instructions, we have an alternative provider in place. 

We will keep your pharmacy options up to date here: 
https://www.gendergp.com/help-centre/pharmacy-options/

If you haven’t yet put in a prescription request and need one, you can do so in the normal way via the website Help Centre

Next Steps

Going forward there are some things you can do which will help us to help you.

If you have fallen behind with your blood tests, please can you arrange these as a priority. This link will provide you with information about your options: https://www.gendergp.com/help-centre/blood-test-order/ 

Additionally, if you have not had a Follow Up Session in the last six months, please arrange this with one of our gender specialists here: https://gendergp.simplybook.it/v2/#book/category/1/service/13/count/1/ 

For those of you who are under 18 and supported, please can we ask that an adult join your session for the first few minutes, this will help us to tick the box to show you have support in place. If you are not in the fortunate position of having someone to support you, please do not worry, we will still find a way to get you the care you need: https://www.gendergp.com/treating-young-people 

These steps will go a long way to demonstrating to those scrutinising your care that your health is our number one priority.

The Future

GenderGP continues to fight for the rights of trans people to access timely, affordable, compassionate healthcare across the world, while you wait for your national healthcare provider and other private providers to do the 

same.

You will no doubt have questions and we will keep you informed over the coming days. For now, please keep an eye out for our email updates. Any questions should be directed to our Help Centre

Rest assured that we are, as ever, 100% focused on ensuring your medication is appropriate, legal and safe. 

Update 09.10.20 - 20:00 hours
*BREAKING NEWS*
 

At the end of what has been a week full of uncertainty for our service users, we are absolutely delighted to be able to deliver some good news.

GenderGP has identified a number of pharmacy solutions which will provide additional support to all of our service users – of all ages – while Clear Chemist hones the process by which it will operate moving forward.

We would like to thank the GenderGP community for its support and patience during these challenging few days.

We will be in contact over the weekend with the finer details, please wait to hear from us.

Love GenderGP x

Update 08.10.20 - Statement issued by GenderGP regarding the provision of care to our service users

Following recent media activity which has negatively impacted the provision of care to transgender individuals, we have been working around the clock to secure the continuity of care to all GenderGP patients. We have negotiated at length with Clear Chemist who are working tirelessly to ensure the trans community is able to receive much needed medication within the scope of what is permitted by the General Pharmaceutical Council (GPhC).

In line with this, Clear Chemist has clarified that it is still able to dispense medication to all patients as long as we satisfy exact and clear requirements. We have been reassured that Clear Chemist is doing all it can to put the necessary steps in place so that the under 18s can also continue to be supported, though this will take some time.

In the meantime GenderGP is in the process of negotiating with a number of pharmacies on how best to secure the continuity of care to all patients. This is an evolving situation and we will continue to keep our service users updated.

Clear Chemist is only one option available to our service users, you can access information about all of the options open to you in terms of how to access your medication here: https://www.gendergp.com/help-centre/pharmacy-options/

We know how scared parents and young people must be feeling right now. Rest assured that we are working on alternative solutions for you. In the meantime, you can request a private paper prescription here: https://www.gendergp.com/help-centre/. This can be used in any online or high street pharmacy that has a pharmacist who understands the importance of this medication for you and your teenager.

To read some of the most frequently asked questions please visit : https://www.gendergp.com/how-will-i-get-my-medication

Update 13.07.20 - Improving response times

In line with our commitment to continuous improvement, we are delighted to announce that our response times are currently at 24 hours for all straightforward repeat prescription requests and queries.

This improved turnaround is the result of our new way of working which funnels all queries and requests via our user friendly Help Centre.

By using the Help Centre to direct your needs, you enable us to collect the information we need, safely, securely and all in one go. Whether you want to ask a question, request a prescription, give us your blood test results or ask us to write to your GP, our Help Centre will direct you. There are also additional services and options to help you, and those close to you.

Please note, our core team works from 0800-1800 Monday to Friday with a reduced service operating at weekends.

We will continue to keep you updated here, so please check back on a regular basis. If you have anything you want us to add as an option on the Help Centre, please let us know.

The GenderGP Team

Update 10.07.20 - Phasing out of Unique ID numbers

To ensure the utmost confidentiality and security of all patient information, please note that GenderGP will no longer be using unique ID numbers to identify patients. Instead, patients will be identified by a single email address.

In order to minimise confusion and ensure your query can be dealt with as quickly and thoroughly as possible, we ask that each patient use the same email address for all communication. We will only be able to provide clinical information associated with that email address.

Please note that if a loved one contacts the service on behalf of a patient, we will only be able to provide information relating to the email address with which they have contacted the service. This ensures patient information is kept safe and details are only given out either to the service user or in the full knowledge of the service user.

Thank you for your support in enabling us to continue to provide the best level of service to our community.

The GenderGP Team

Update 25.06.20 - Developing our service to better suit your needs
At GenderGP we are always refining and developing our service to better suit your needs. As we grow, and the number of people we support increases, new functionality is being introduced, to ensure we keep our response times as low as possible.

Most recently, our focus has been on developing the Help Centre on our website, which was firmly established last week. This has resulted in a significant improvement in our response times, which are currently at 48 hours for all repeat prescription requests.

As some people’s needs are more complex than others, some cases will require longer assessment and processing times. However, we aim to answer your queries and straightforward requests within 48 hours. 

For new patients joining our service, once you have completed the Appraisal Pathway Application and had your Information Gathering Session (IGS), we hope to have an initial medical decision within a week. 

The functionality introduced via our new Help Centre enables us to focus on your queries in order of priority, as well as providing the ability to gather all the information we need in one go. If you haven’t already submitted your query via the new Help Centre, you can do so here: https://www.gendergp.com/our-help-centre/. We will continue to refine the Help Centre over the coming weeks.

Our core team works from 0800-1800 Monday to Friday with a reduced service operating at weekends. This allows us to work closely with the opening times of our online pharmacy, Clear Chemist https://www.clearchemist.co.uk and our partner laboratory: https://www.tdlpathology.com

The next exciting phase will be the integration of our Help Centre with the GenderGP Portal, while this work is underway please note that access to Portal will be limited. 

We will continue to keep you updated here, so please check back on a regular basis.

Update 12.06.20 - Integrating the Help Centre with Portal
Integrating the Help Centre with Portal

By now, many of you will have tried out our new Help Centre which we are refining and perfecting on a daily basis. The new system has been introduced to solve the challenges that some of you have faced and we are confident that, once the teething problems have been ironed out, it will transform your experience with us. The next exciting phase will be to incorporate the Help Centre with our GenderGP Portal so that all your functionality is on one place. For those of you who do not yet have an account in Portal, instructions will be heading your way. Watch this space.

Update 29.05.20 - Growth and expansion
Since 2015 we have grown from one doctor, one PA and one patient, into a powerful and much-loved organisation helping trans people from all over the world. Our philosophy is to support everyone, whatever their age, background, gender and whatever the state of their mental health…

Read more

Update 15.04.20 - The impact of COVID-19
Dear GenderGP Community Members,

We know that you have not experienced the response levels you have come to expect from GenderGP over recent weeks. This is the result of a number of factors coming together at the same time. While we are working hard to ensure our service levels return to normal as quickly as possible, we wanted to take this opportunity to provide a bit of context…

Read more

Update 22.03.20 - A message from Dr. Helen Webberley
I know that these are worrying times, so I wanted to send a message of support to those of you who may be concerned about Coronavirus, to reassure you about GenderGP’s services and importantly, your medication supply.

The remote nature of GenderGP is such that it is well placed to deal with a crisis such as this. GenderGP’s suppliers have measures in place and they are confident that services are able to continue, to support our community and anyone who needs us, throughout the coming months…

Read more

What’s new?

Our website has a wealth of resources and information available to you for free. For the latest community news, visit our podcast and blog pages. You can also follow us on social media where you can find us on all channels: @GenderGP

Help Centre

Our Help Centre will guide you to the best place to ask your question, resolve a query, or tell us what you need. It also enables us to collect all your information in one go, so that we can help you swiftly and efficiently.

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Timings

We are currently working to a 48 hour turnaround for straightforward queries and repeat prescription requests for our members. More complex cases may take longer.

For new patients, we aim to have your case reviewed and approved by our Multidisciplinary Team within two weeks of receiving your Information Gathering Session report.

Please note: It helps if you are clear on how you intend to get your prescription fulfilled, and how you will get your blood tests done.

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FAQs

If you have a question about the services we provide or our new Help Centre, please visit our updated FAQs page where you will find the answers to some of the most frequently asked questions.

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