en English

Following the GMC ruling that requires GenderGP patients receiving testosterone treatment to attend a face-to-face appointment, we have received a few queries and comments from current and prospective patients. We wanted to address these, to give everyone accurate information and allow those impacted to make arrangements and take any action needed.

In November 2018, the General Medical Council (GMC) ruled that any patient of GenderGP being prescribed testosterone must have a clinic appointment. The GMC stated that it will not allow GenderGP to prescribe testosterone without regular face-to-face appointments. We are therefore in a situation where we must comply with the requirements of the GMC, or stop issuing prescriptions for testosterone.

GenderGP has been contacting all current patients to arrange an initial appointment at one of our clinics and will be requiring all future patients requiring a testosterone prescription to attend a face-to-face appointment before it can be issued. The needs for each patient will be assessed on a case-by-case basis and the frequency and format of any further appointments will be considered accordingly.


While we are based in south Wales, we appreciate that the need for a meeting in person places additional organisational and financial stress onto our patients and we are extremely sympathetic to that burden.


GenderGP’s preferred approach – which is in line with the NHS 10 year plan – is to use technology, including Skype, for remote consultations so that we can effectively support patients in a convenient and cost-effective way. Rest assured that we are committed to doing all we can to make our service more accessible to those who need it and we will continue to work with the regulators on behalf of our patients to achieve the best possible outcomes for all concerned.

In the meantime, we will continue to do the very best to support GenderGP patients receiving testosterone treatment while remaining compliant with GMC rulings. For those patients who feel frustrated by the need for this additional step, we encourage you to contact the GMC to explain why you feel upset and angry about this additional hurdle which you are being asked to overcome. You can contact the GMC at: gmc@gmc-uk.org

GenderGP will continue to fight for the rights of gender variant people to be able to access to the healthcare that they need in a timely and respectful manner.

If you do have a complaint about GenderGP we will do all we can to resolve it but we kindly request that you follow the process laid out on our website.


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