Frequently Asked Questions
Looking for answers to your questions about trans healthcare, gendergp services, or where to find help & support?
Check out our faqs…
What is Gender Dysphoria?
What causes someone to be trans?
Is there a way of diagnosing someone as trans?
Why don’t GPs treat trans patients?
Do I need hormones to transition?
What do I need to start hormone therapy?
Where can I get a diagnosis of gender dysphoria?
What is self-medding?
Why do people self-medicate?
I want to stop self-medicating, what should I do?
Will I be penalised if I get private care?
I have other health problems, does this mean I can’t have hormone treatment?
Do you treat children and adolescents?
At what age do you begin treatment?
What treatments do you offer to younger people?
Are puberty blockers reversible?
Are cross sex hormones reversible?
How much does the service cost?
How long does the process take?
I am having regular counselling, do I still need to pay for regular follow up sessions as well?
Does a family member have to be involved in my treatment plan?
How often do my bloods need to be tested?
What is included in the monthly subscription?
What is an IGS? Why is it necessary?
I don’t need or want counselling, is it obligatory?
Why do I need a follow up session?
Do I need a diagnosis to access hormone therapy?
Do I have to live in a particular role to get treatment through GenderGP?
Why do I need to have my bloods tested?
Do you work at the weekend?
Is Portal still working?
Why can't I log into my Portal account?
Can I access my old messages/records?
How long does it take to process a prescription?
My prescription has been sent to Clear Chemist but I haven't heard from them, is there a delay?
Can I get a paper prescription?
Can I switch to a treatment summary with my GP after I have already started treatment privately?
Can I speak to someone?
Do you do shared care?
What should I do if I have an emergency?
How do I make a complaint?
Who is responding to my questions/sending me letters?
My doctor wants to know the name and GMC number of the doctor who is managing my care through GenderGP.
Do you have to ‘pass a test’ to qualify for treatment via GenderGP
Why should I seek counselling?
What is different about GenderGP’s counselling team?
The volume of clients with whom they have interacted during this time makes them the most experienced specialist gender counselling team in the UK.
All of our counsellors are qualified and registered with the BACP or equivalent, and work to the highest standards. They have regular supervision outside of GenderGP and are bound to the counselling ethical framework.
Furthermore, the specialist gender counselling team are heavily involved in advocacy work and actively seek out the trans community, frequently attending events and support groups.
I know who I am, how can counselling benefit me?
Specialist gender counselling is the perfect place to start this exploration. Gender affirmation is a journey and having a counsellor in your back pocket to help when the ride gets a little bumpy can make all the difference. Counselling is not there to tell you who you are, it’s there to support you, whatever your gender identity, and to offer emotional support and exploration.
I am worried you will try to talk me out of my feelings in relation to my gender
What ages do you support?
Do you offer support for parents?
What if I change my mind?
Can you talk me - or my child - out of being trans?
Do I need to have a session with a counsellor to access medication?
How many sessions would I need to have with you to feel the benefits?
Does online counselling work?
How much does a session cost?
How long do sessions last?
What happens if I miss a session?
How do I book a counselling session?
What if I don’t like my counsellor?
Should GPs collaborate with gender specialists if they lack knowledge in this area?
The Specialised Services Circular 1620: ‘Guidance for GPs, other clinicians and health professionals on the care of gender variant people’ states that, ‘GPs are usually at the centre of treatment for trans people, often in a shared care arrangement with other clinicians. GPs may prescribe hormones and make referrals to other clinicians or services, depending on the needs of the particular service user. Sometimes a GP has, or may develop, a special interest in gender treatment and may be able to initiate treatment, making such local referrals as necessary. Otherwise referrals may be made to a specialist Gender Identity Clinic (GIC) where there are multidisciplinary teams of professionals. Private treatment with a gender specialist may be preferred by the service user.’
What are the benefits of GP / Specialist Collaboration?
- The patient will be able to access timely and safe healthcare for their gender identity while waiting for access to NHS services which have very long waiting lists.
- The patient will be able to reduce their own personal risks by eliminating the need to purchase medication from unregulated sources without proper monitoring.
- It supports their GP in prescribing and performing and analysing blood tests until treatment that should ordinarily be available to them on the NHS becomes available, but under specialist supervision.
- There is a two-way sharing of the patient’s medical history which leads to safer and more comprehensive care and better outcomes.
- Once a diagnosis has been established the GP will be advised on which blood tests are necessary to safely monitor the treatment and medication, and at what intervals they need to be performed.
The NHS Specialised Services Circular 1620 dated 22 April 2016 confirms that there is extensive clinical experience of the use of the medications used in the treatment of gender dysphoria, which provides evidence of tolerability and safety comparable with their use for approved indications. https://www.parliament.uk/business/committees/committees-a-z/commons-select/women-and-equalities-committee/news-parliament-2015/transgender-inquiry-report-published-15-16
Why is it said that GPs lack understanding in this area?
What has changed since the Women and equalities Report?
What advice is there for GPs who are asked to prescribe and carry out blood tests for their patients?
‘A number of trans and non-binary individuals access private on-line medical services, often because of long waiting lists into an NHS-commissioned Gender Identity Clinic. The online provider may make a diagnosis of gender dysphoria through remote contact with the patient and in such cases a private prescription may be issued, or the patient’s GP will be asked to issue a NHS prescription. Either way, it is likely that the patient’s GP will be asked by the online provider to assume responsibility for monitoring and testing and for passing the results of the monitoring and testing to the private on-line service.
‘A number of GP practice staff have asked NHS England to provide advice on the responsibilities upon an individual’s GP in such cases in regard to issuing the prescription, and for monitoring and testing.’
What does NHS England advise regarding the interface between NHS and private services?
- The NHS should not withdraw NHS care because a patient chooses to buy private care, nor should patients who access private care be placed at an advantage or disadvantage in relation to the NHS care they receive.
- The NHS should continue to provide free of charge all care that the patient would have been entitled to had they not chosen to have additional private care.
- Where the same diagnostic, monitoring or other procedure is needed for both the NHS and private elements of care, the NHS should provide this free of charge and share the results with the private provider.
What about GMC Advice?
The GMC Advice for doctors treating trans patients aims to help doctors see how the principles of Good medical practice apply in relation to trans patients and also to explain doctors’ duties under the Equality Act 2010 and other legislation.
The GMC’s advice was initially met with a variety of concerns from NHS GPs, and Dr Chaand Nagpaul CBE Chair, BMA General Practitioners Committee penned his concerns to the GMC raising the emotive points that this would, ‘make GPs undertake specialist prescribing, placing them in a difficult position and forcing them to prescribe outside the limits of their competence.’
Susan Goldsmith, acting chief executive of the GMC, replied with reassurances including that they expect GPs to, ‘acquire the knowledge and skills to be able to deliver a good service to their patient population’, which may mean undertaking training and that they don’t believe care for patients with gender dysphoria is a highly specialised treatment area requiring specific expertise.’
The medication for transgender care includes well-known oestrogen therapy used for treating female menopause (estradiol), injections that are given for women with endometriosis or men with prostate cancer (GNRH analogues), a diuretic used for heart failure (spironolactone), anti-androgens used in contraceptives (cyproterone acetate), medication for benign prostate hyperplasia (finasteride) and testosterone replacement therapy used for the management of the male menopause.
These are medications that are well known to GPs who are well-used to their side effects and monitoring needs. Although it is recognised that some of these medications are not currently licensed for use in these conditions, there is sufficient evidence of their efficacy and safety in the management of gender dysphoria.
Are there any specific questions I should ask you?
Do the GenderGP health professionals have sufficient expertise?
All of our doctors, clinicians and therapists have many years experience of working with gender dysphoria, and follow strict International guidance for treatment protocols.
Which GenderGP clinician will be responsible for prescribing to my patient?
What qualifications do they have?
Gender specialists can come from any medical specialty. In the NHS Document “clinical models operated by England’s gender identity clinics” it states that, “Gender specialists may be from many different clinical backgrounds, some specialising in mental health: psychologists, psychiatrists, counselors or therapists, but they may also be GPs, endocrinologists, nurses etc
In the WPATH Standards of Care Version 7: “With appropriate training, feminizing/masculinizing hormone therapy can be managed by a variety of providers, including nurse practitioners, physician assistants, and primary care physicians (Dahl et al., 2006).”
Which Professional Associations do you have links with?
What continuous professional development do your practitioners have?
What are the criteria for treatment for adults?
- All of the health professionals that our patients are referred to for support and evaluation specialise in gender dysphoria and have vast and extensive experience in the assessment of management of patients who may have associated mental or emotional distress.
- All patients are evaluated by at least two gender specialists, one of which is a medically qualified doctor and only the doctor will make decisions regarding endocrine treatments.
- Our MDT meets regularly to discuss cases and management and to review and develop the service.
Do you provide counselling and advice re fertility?
Do you provide assessment for transgender youth under the age of 17?
NHS England will, as part of the Gender Identity Development Service for Children and Adolescents, commission cross sex hormones for young people with continuing gender dysphoria from around their 16th birthday subject to individuals meeting the eligibility and readiness criteria.
The Endocrine Society 2017 Guidelines, and the WPATH Standards of Care Version 7 are internationally recognised as providing excellent guidance in the management of transgender patients.
All of our prescribing physicians have extensive knowledge and experience in endocrinology and are fully qualified to treat children and adults. Both NHS and private gender specialists come from many backgrounds, counselling, psychology, general practice, general medicine, psychiatry, endocrinology, paediatrics.
The WPATH criteria for mental health professionals working with children include:
- Meet the competency requirements for mental health professionals working with adults;
- Trained in childhood and adolescent developmental psychopathology;
- Competent in diagnosing and treating the ordinary problems of children and adolescents.
The Endocrine Society Guidelines 2017 advise the following ‘We advise that only MHPs who meet the following criteria should diagnose GD/gender incongruence in children and adolescents:
- training in child and adolescent developmental psychology and psychopathology,
- competence in using the DSM and/or the ICD for diagnostic purposes,
- the ability to make a distinction between GD/gender incongruence and conditions that have similar features (e.g., body dysmorphic disorder),
- training in diagnosing psychiatric conditions,
- the ability to undertake or refer for appropriate treatment,
- the ability to psychosocially assess the person’s understanding and social conditions that can impact gender-affirming hormone therapy,
- a practice of regularly attending relevant professional meetings, and
- knowledge of the criteria for puberty blocking and gender-affirming hormone treatment in adolescents.
and
- ‘We suggest that adolescents who meet diagnostic criteria for GD/gender incongruence, fulfill criteria for treatment, and are requesting treatment should initially undergo treatment to suppress pubertal development.
- ‘We suggest that clinicians begin pubertal hormone suppression after girls and boys first exhibit physical changes of puberty.
- ‘We recommend that, where indicated, GnRH analogues are used to suppress pubertal hormones.
- ‘In adolescents who request sex hormone treatment (given this is a partly irreversible treatment), we recommend initiating treatment using a gradually increasing dose schedule after a multidisciplinary team of medical and MHPs has confirmed the persistence of GD/gender incongruence and sufficient mental capacity to give informed consent, which most adolescents have by age 16 years.
- ‘We recognize that there may be compelling reasons to initiate sex hormone treatment prior to the age of 16 years in some adolescents with GD/gender incongruence, even though there are minimal published studies of gender-affirming hormone treatments administered before age 13.5 to 14 years. As with the care of adolescents ≥16 years of age, we recommend that an expert multidisciplinary team of medical and MHPs manage this treatment.’
What are the risks of withholding treatment for trans adolescents?
Women and Equalties Report 2016:
‘We recognise that there are legitimate concerns among service-users and their families about the clinical protocols which the clinic operates regarding access to puberty-blockers and cross-sex hormones. Failing to intervene in this way, or unnecessarily delaying such intervention, clearly has the potential to lead to seriously damaging consequences for very vulnerable young people, including the risk of selfharm and attempted suicide.
‘There is a clear and strong case that delaying treatment risks more harm than providing it. The treatment involved is primarily reversible, and the seriously dangerous consequences of not giving this treatment, including self-harming and suicide, are clearly well attested.
‘Accordingly, we recommend that, in the current review of the service specification and protocol for the Gender Identity Development Service, consideration be given to reducing the amount of time required for the assessment that service-users must undergo before puberty-blockers and cross-sex hormones can be prescribed.’
WPATH: ‘Refusing timely medical interventions for adolescents might prolong gender dysphoria and contribute to an appearance that could provoke abuse and stigmatization. As the level of gender-related abuse is strongly associated with the degree of psychiatric distress during adolescence (Nuttbrock et al., 2010), withholding puberty suppression and subsequent feminizing or masculinizing hormone therapy is not a neutral option for adolescents.
What if I don't want to accept responsibility for prescribing, monitoring and testing?
I would like to become a GenderGP service user but I am not sure what I need to do next. Please can you help?
I have been charged twice and would like this to be corrected and refunded. What should I do?
It appears that two subscription payments are going out of my account. I would like to cancel the additional subscription and for a refund to be processed asap. What should I do?
I have set up a new subscription and would like to cancel the old one. How do I do this?
How do I cancel my subscription?
I no longer wish to pursue my transition is there any support you can offer?
Are there discounts available for blood tests and under what circumstances do you offer these to patients?
Are there discounts available for the Appraisal Pathway and under what circumstances do you offer these to patients?
Are there discounts available for subscription fees and under what circumstances do you offer these to patients?
Are there any discounts available for surgery referrals?
Are there any discounts available for medications?
Are there any discounts available for one to one sessions with a GenderGP representative/therapist?
What is the maximum discount available to me?
I have been overcharged for my subscription based on a previous agreement. How do I request a refund?
I am unhappy with the service I have received. Can I get a refund?
At what stage in the sign up process should I set up my subscription payments?
I have set up my subscription fee but haven’t started any of the processes yet. Please can my subscription payments to date be refunded?
Please can you send me an invoice to cover my set up fee?
I would like to pause my subscription. How do I do this?
Having paused my subscription, I would now like to restart it. How do I do this?
What counts as proof of income for reduced rates?
I put in a request for a paper prescription but I no longer need one. Can I have a refund?
I have been paying my subscription fees but have not received any services for {x} months. Can I have a refund?
I ordered a home blood testing kit but it did not arrive/I no longer require it. Can I have a refund?
I would like my fees to be taken out of my account on a specific day of the month, is this possible?
I initially requested an installment plan to pay my set up fee, but can now pay the full amount. Can you arrange this?
Do you accept payment by Maestro cards?
Do you accept BACS payments?
MOS Client Account
56-00-45
37925407
BIC NWBKGB2L
IBAN GB63NWBK56004537925407
The reference to use is your surname and the year of your birth i.e. SMITH1983, This will help us to identify your payment.