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Patient Services Manager

GenderGP has grown from a single person to a team of over 30 people.

There are two departments to the organisation, the business arm which manages the day-to-day business activities and finances, and the customer service arm which looks after the service delivery to the patients that we look after.

We are looking for a person with proven management skills to take a leading role in the day to day operation of the patient services team. 

This is a remote position, we all work from home from all over the world.

Activities:

  • Overall lead of the current patient service teams in their daily duties
  • Oversee appraisals, training and development
  • Manage patient service delivery
  • Oversee and implement protocols, policies and procedures
  • Liaise with the current team to make sure they have the necessary support
  • Link with external services to coordinate information sharing
  • Manage the department budget
  • Oversee daily practice operation
  • Oversee team-patient communications 
  • Evaluate current and new services
  • Evaluate patient feedback
  • Manage the production of patient information leaflets, newsletters and other correspondence
  • Monitor the practice progress and meeting of targets
  • Work with the business and finance team to co-ordinate functions

Skills required:

  1. Management
  2. Customer service
  3. Information technology
  4. Administration
  5. Communication

If you think that you have the skills and experience to carry out this role, please complete the following form:

Applications:

https://forms.gle/cAXva2PyjBxmH4RN8

 

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