Latest News & updates

Welcome to our Latest News page, where we are thrilled to share some exciting updates with you!

At the heart of our mission lies a commitment to providing top-notch services that cater to your needs with efficiency and expertise. Over time, we’ve witnessed a surge in demand for our services, a testament to the trust you’ve placed in us. However, we understand the challenges that come with scaling while maintaining quality and consistency. That’s why we’re delighted to announce the bold steps we’ve taken to enhance our service delivery. By embracing automation, we’re not just streamlining processes but also ensuring that you receive the best recommendations, aligned with International Clinical Guidelines.

This transformation marks a pivotal moment in our journey, empowering us to extend our reach and impact globally, serving individuals in need of gender-affirming care and recommendations. Join us as we embark on this exciting journey towards greater accessibility and excellence in service.

Wednesday 5th June 2024

📢 If you are still waiting 📢

If you are waiting to receive a recommendation or prescription please see below  🙂

The majority of our members really love our new system for its ease and speed, but some others have found the change harder.

If you are waiting to get what you need read here:

First Prescription
    • Fill in this form – choose I am waiting to start – make sure the email address you provide is the one associated with your subscription (payment)  or we won’t be able to find you.
    • Make sure you have paid your set-up fee – £195
    • Make sure you have had your consent session – IGS for over 16s, Capacity to Consent for under 16s
Repeat Prescriptions
      • Fill in this form – choose I am already a member – make sure the email address you provide is the one associated with your subscription / payments or we won’t be able to find you.
    Bespoke Queries
      • If you want to request something different to the Treatment Recommendation given by our algorithms then please book a consultation with a doctor to help you individually.
    Leavers
      • If you have recently left genderGP, our door is always open. You can resubscribe here, fill in an application form and receive your medication and prescription as you wish. If you feel we let you down then I am sorry, I know we had teething problems that have since been solved. You really can try us again and you will get a different super easy experience..

    Here is what holds things up:

    We can see that there are frustrated people who are saying that they are still waiting for a prescription – if you are one of them please fill in the form and tell us what you need – even if you have previously filled it in – we need the form to create your recommendation.

    What goes wrong:

      • Not giving us the email address that you use with your Stripe subscription / payments – it means we can’t locate your account. If you don’t know which email account you use then search your email inboxes for your Stripe receipt and that will tell you.
      • Not choosing your pharmacy option – everyone gets a Treatment Recommendation to give to your doctor to help them help you. If you need a prescripton we can refer you to one of our independent prescribers and you can tell us which chemist option you want to use.
      • Not choosing the medication you want to have recommended – if you are not sure which medications you need to choose, please book with an advisor or doctor here.  Or you can visit our Knowledge Base and search for the information you need.
      • Choosing the wrong option at the start of the form – if you have never previously received a recommendation then choose the first option  – ‘I am wanting / waiting to start’. If you have been receiving medication already via our service then choose ‘I am already a member’

    Treatment Recommendations are created immediately, as soon as the form is submitted, so as long as we can locate your account and as long as the fees are correct and your sessions are up to date, your recommendation will be with you the next working day. 

    If you have requested a prescription from one of the Independent Prescribers then electronic tokens are created as soon as the doctor has evaluated and approved the recommendations, usually within one day. Allow two weeks for paper prescriptions to reach you.

    If you are waiting – fill the form in again!

    Fees

      • We know that this care should be available to you from your public health service or insurer, but sadly it is not.
      • Your GenderGP subscription fee covers the technology and software that creates your bespoke Treatment Recommendation – please make sure we have the email address associated with your subscription.
      • If you want to be referred to our Independent Prescriber to create your prescription the fee is £15 and this covers their fee and an electronically signed prescription.
      • If you want your prescription wet-signed, and posted to your home address the fee is £20.

    Thank you

    I hope that helps, thank you for bearing with us through our system changes. Our teething problems have been resolved and we trust that you will love the ease and speed of our new systems, with more great developments to come, including your own login portal and advanced knowledge base.

    With love,

    GenderGP xx

    Thursday 3rd May 2024

    📢 Managing GenderGP Payments 📢

    Exciting news! We vastly increased our processing times, making it quicker than ever to access the care you need. But we’ve noticed a few speed bumps along the way, mainly regarding email addresses and payments. Here’s how to zip past these hurdles:

    1️⃣ Check your payment email: Make sure your payments match the email addresses you provided in your form. This allows our system to locate your payment at lightning speed.

    2️⃣ Use the correct email address: If you have paid but used a different email, no worries! Just visit our Help Centre and resubmit your form using the correct email address and include your payment email there if it differs. 

    3️⃣ Subscription Smarts: For any subscription tweaks, hop over to our Customer Portal powered by Stripe. Update your payment email or start a fresh with a new subscription.

    4️⃣ Did you use Apple or Google Pay? Your default email  might be different, simply submit a new request in our Help Centre using that email address as your payment email.

    5️⃣ Wondering why we’re all about email addresses? They’re universal, unique, stable and play nice with all platforms. 

    6️⃣ Got outstanding fees? No problem! Head over to our Subscription and Payments page to square things up. 

    7️⃣ We’ve got this! Once you have provided us with your correct email addresses, our system will locate your payment and get things moving pronto!

    We’re on a mission to make your journey with us as smooth as possible. We are super grateful for you helping us to help you.

    🔗 Read More: 
    https://support.gendergp.com/portal/en/kb/articles/managing-gendergp-payments

    Tuesday 26th March 2024

    ❣️Service Update: Pharmacies in Sweden Dispensing GenderGP Prescriptions❣️

    Hello,

    We are really sorry to hear of the issues being experienced by members seeking to obtain their medication from pharmacies in Sweden. 

    To update you on the current situation, we are in contact with the Swedish Medicine Agency Läkemedelsverket.se and are aware that they have received questions from pharmacies about fulfilling GenderGP prescriptions. We have directly offered the Swedish Medicine Agency the opportunity to validate our processes and prescribers. All our prescribers are legally able to prescribe and your prescriptions should be dispensed to you.

    There is no specific form or format for a prescription used in another EU country.The prescription you have received already contains enough information for you to use it in EU countries. 

    • Patient details: surname and first name (both written in full), and date of birth
    • Date of issue of the prescription
    • Details of the prescribing doctor: surname and first name (written in full), professional qualification, direct contact details, work address (including the country), and signature (written or digital)
    • Details of the prescribed product: its common name (rather than the brand name, which may be different in another country), format (tablet, solution, etc.), quantity, strength and dosage.

    More details can be found in Clause 53 of https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1431961837669&uri=CELEX:32011L0024

    If you are still having difficulties, please note that many of our members visit neighbouring countries to have their prescriptions filled, but rest assured we are working on helping the pharmacies feel reassured in dispensing to you. 

    We look forward to having a complete solution for this and will continue to work with the Swedish Medicine Agency to achieve this. 

    Best Wishes,
    GenderGP

    Friday 20th March 2024

    📢 Important Update: Waiting Time Updates Now Available on GenderGP! 📢

    waiting-times

    Hello,

    At GenderGP, we are committed to providing you with the transparency and clarity you deserve throughout your journey with us. That’s why we’re thrilled to announce that we have now introduced waiting times, which can be accessed conveniently in our Help Centre.

    We understand that knowing what to expect at each stage of your journey is crucial for your peace of mind and planning. With our new waiting time details, you’ll have a clear understanding of the timelines involved in various aspects of your treatment process. Here’s what you can expect:

    • New Member Enrolment – Waiting Time from Information Gathering Session being complete to receiving your prescription/Treatment Recommendation.
    • Existing Member – Repeat Prescription where no review is required: You’ll know exactly how long it will take to receive your repeat prescription where you have not requested a review.
    • Existing Member – Treatment Review of Blood Results: Get insights into the waiting time for your treatment review following review of your blood tests.

    We believe that arming you with this information empowers you to better navigate your journey with us. Our goal is to put you in the driver’s seat, giving you control and confidence every step of the way.

    Our new and exciting automations streamline the process, ensuring that you have a smoother experience with us. With these tools at your disposal, you can take charge of your journey like never before.

    Visit our Help Centre now to access the transparent waiting times and gain a deeper understanding of how your journey will unfold. We’re here to support you every step of the way.

    Thank you for entrusting us with your care. Together, let’s continue to make strides towards a journey that is transparent, empowering, and tailored to your needs.

    Warm regards

    The GenderGP Team

    Monday 18th March 2024

    🎉 Exciting Announcement: Introducing Quick Chat Sessions with Gender Specialists! 🎉

    Dear Members,

    We are excited to announce the launch of our brand new Quick Chat sessions with gender specialists, designed exclusively for you! We understand the importance of having a supportive and knowledgeable resource throughout your journey, and we’re committed to providing just that.

    These Quick Chat sessions offer you the opportunity to engage in real-time conversations, ask questions, and seek information on any aspects of your journey or our services. Whether you’re looking for guidance, clarification, or simply a listening ear, our friendly team members are here to assist you every step of the way.

    Key Features:

    👥 Direct access to gender specialists

    🕒 20-minute sessions

    💰 Cost-effective at just £7.99 per session

    We believe that support should be accessible and affordable for everyone. That’s why we’ve priced these Quick Chat sessions at just £7.99, allowing you to receive expert assistance at your fingertips without the need for a full session.

    Take advantage of this opportunity to connect with our team and gain valuable insights tailored to your needs. Simply click here to schedule your Quick Chat session today!

    Thank you for being part of our community. We look forward to continuing to support you on your journey.

    – GenderGP

    Friday 15th March 2024

    Service Update from Dr Webberley – Founder of GenderGP

    Helen-Webberley

    Dear Members,

    I wanted to personally share some information about GenderGP – the past, the present and the future! I started GenderGP in 2015 when I met my ‘first’ transgender patient whilst working at a GP Surgey in Wales. I soon realised that the care that trans people were receiving was severely lacking, and that many people were actually facing frank prejudice, discrimination and harm. I made it my mission to help improve the care of trans people across the world, and so GenderGP was born.

    The number of people we have been able to help has escalated and we now help over 12000 active members from over 40 different countries. We have faced our challenges, and have had our ups and downs, but we are firmly behind what we stand for. We believe that every trans person has the right to be able to access gender-affirming care, when they are ready for it, and to receive care that is empathetic, safe and supportive.

    The demand for the services that GenderGP provides has always been just about higher than the team can manage, and although we are tremendously proud of what we have achieved, we understand that many of you have to wait for answers and responses and appointments and prescriptions, when you want a reply straight away.

    Over the years several updates to the systems have been made, always focusing on automation and efficiency and helping as many people as possible, as swiftly as possible and as safely as possible while keeping prices low. Our fees have not increased in all the time we have been alive!

    We are aware that our members are currently facing an increased waiting time for responses, and as a result, we have once again updated our systems to help you get what you need sooner.

    As a result of this, to help you more efficiently, new intake forms have been developed, to help you provide the information that is needed, all in one go and allow your request to be processed with ease.

    We have also created this Knowledge Base with all the information from your most frequently asked questions. If you can’t find your answer and need personalised advice then we have a team of lovely people waiting to talk to you.

    We have taken the brave move to turn off our open access Help Desk which takes so much of ours and our time, going back and forth with messages – we are working on a system to automate the answers you need.

    Please visit our updated Help Centre to get the solution you need in our new and automated way.
    Wishing you all the very very best,

    Dr Helen Webberley – Founder of GenderGP

    Tuesday 12th March 2024

    We want to express our commitment to continuously improving our services for both members and providers. While change can sometimes bring challenges, it also presents opportunities for refinement and enhancement. We assure you that we are diligently working to implement positive changes that will benefit everyone involved.

    Here are some of the improvements we are focused on:

    👌1. Quality and Uniformity of Service: Enhancing the consistency and quality of advice and service provided to our members.

    ⚡2. Speed and Efficiency: Improving response times to ensure prompt assistance and support.

    🔒3. Data Security: Strengthening our adherence to data security regulations to safeguard your information.

    💞4. Feedback Integration: Incorporating feedback scores to address issues such as gender-affirmation, empathy, respect, misgendering, and overall care and compassion.

    📅5. Booking Processes: Streamlining booking procedures and increasing advertising to facilitate easier and more efficient bookings.

    😊6. Member and Provider Satisfaction: Ultimately, our goal is to create a positive experience for both members and providers, leading to increased satisfaction and happiness for all involved.

    We appreciate your trust and patience as we navigate these changes together. Let’s keep our cups half full and look forward to a brighter future. 🌈

    Friday 8th March 2024

    Hello 👋
    We are currently updating our systems and processes and understand that can cause anxiety and difficulties. Please bear with us and look forward to our brand new systems which will make your experience with us SO MUCH BETTER!!

    In the meantime, we are still fully operational, so if you want to start your transition, or need a repeat prescription or treatment review, please visit our Help Centre.

    🔗: https://www.gendergp.com/help-centre/

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